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Quality standards shall be maintained in every stage of the company’s activities or operations from personnel recruitment, procurement activities, design, construction, installation and servicing.

Responsibility and authority for ensuring that work performed to quality standards shall be vested on line supervisors. They shall carry out the following:

  1. Initiate action to prevent the occurrence of any non-conformities relating to product, process and quality.
  2. Identify and record any product, process and quality system problems.
  3. Initiate, recommend and provide solutions through designed channels.
  4. Control further processing, delivery or installation of non-conforming product until the deficiency or unsatisfactory conditions has been correct.

The quality assurance engineer shall verify the implementation of solutions and also ensure that quality standards are set for each level of activity or type work. He shall be management representative on matters of quality.